Welcome to Kota Hostels (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
We collect the following types of information when you use our website and services:
1.1 Personal Information
This includes information that identifies you as an individual, such as:
- Name
- Email address
- Phone number
- Postal address
- Payment information
1.2 Non-Personal Information
This includes information that does not identify you personally, such as:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Usage data (e.g., pages visited, time spent on the website)
2. How We Collect Information
We collect information through the following methods:
2.1 Direct Collection
When you provide information directly, such as:
- Creating an account
- Filling out forms on our website
- Contacting us via email or phone
2.2 Automated Collection
Through automated technologies, such as:
- Cookies and similar tracking technologies
- Web analytics tools (e.g., Google Analytics)
3. How We Use Your Information
We use your information for the following purposes:
3.1 Providing Services
To facilitate your use of our website and services, including:
- Enabling you to search for hostels
- Processing bookings and payments
- Communicating with you about your account or bookings
3.2 Improving Our Services
To enhance the functionality and user experience of our website, including:
- Analyzing usage patterns and trends
- Improving our website’s design and content
3.3 Marketing and Communication
To send you promotional and marketing communications, provided you have given consent, including:
- Email newsletters
- Special offers and promotions
3.4 Legal Compliance
To comply with applicable laws and regulations, including:
- Responding to legal requests
- Ensuring the security and integrity of our website
4. How We Share Your Information
We may share your information with the following parties:
4.1 Service Providers
Third-party service providers who assist us in operating our website and providing services, such as:
- Payment processors
- Web hosting services
- Email marketing providers
4.2 Legal Requirements
When required by law or legal process, including:
- Compliance with court orders or subpoenas
- Responding to lawful requests from government authorities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, we may share your information with the acquiring entity.
5. Your Rights and Choices
You have certain rights and choices regarding your information, including:
5.1 Access and Correction
You can request access to your personal information and request corrections or updates as needed.
5.2 Opt-Out
You can opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.
5.3 Data Deletion
You can request the deletion of your personal information, subject to legal retention requirements.
6. Security Measures
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no security system is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware of such collection, we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “last updated” date at the top of the policy indicates when changes were made. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@kotahostels.co.in
- Phone: 7976062911, 9376847544
- Postal Address: Near Allen Sangyan, Landmark City, Kunhadi Kot